Act as the primary support point of contact for a portfolio of assigned customer accounts, owning end-to-end case management.
Monitor all open, pending, and recently closed cases, proactively following up on aging, stalled, or high-priority issues.
Communicate directly with customers via email and meetings, providing timely updates and setting clear expectations.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Founding Account Manager for the EU, building the account management function from scratch with no playbook.
Own expansion revenue and retention for self-service customers and high-potential key accounts across Europe.
Run engagement experiments, rescue at-risk accounts, and analyze cancellations to drive growth and retention.
respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Triage complex customer issues with strong judgment, escalating or connecting them to the right teams.
Act as an air traffic controller across Client Engagement, Product, and Engineering.
Turn support tickets and feedback into operational signals, process improvements, and strategic opportunities.
Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making.
Manage complex, high-ARR accounts and drive growth through strategic partnerships.
Lead complex renewals and pricing migration negotiations with judgment.
Use AI tools daily to synthesize data and prepare executive conversations.
Workleap is a Montreal-based tech company creating simple products for the work experience, including ShareGate for Microsoft 365. Trusted by 15,000+ companies, we are builders who value intensity and autonomy.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Manage a portfolio of VIP customers and maintain personalized communication.
Develop engagement strategies to boost loyalty and re-engage inactive users.
Provide tailored support across email, messaging, and phone channels.
The company is an international technology environment specializing in digital products and B2B services in the iGaming industry. It fosters a supportive, fast-paced culture that values initiative, flexibility, and continuous learning.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
Conduct workshops and create success plans to maximize customer value and ensure adoption.
Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
Coordinate customer support, invoicing, contract renewals, and account documentation.
Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.
This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Serve as main point of contact for clients, building strong relationships and understanding their business goals.
Coordinate design, dev, and strategy teams for seamless execution and client satisfaction.
Manage a portfolio of 5-10 clients, driving retention and growth while ensuring quality delivery.
Power Digital is an AI-native growth firm that helps brands grow by combining world-class talent with proprietary technology and strategic thinking. We are a people-first company with a culture built on curiosity, ambition, and accountability, and we value diversity in backgrounds and experiences.