Triage and distill complex customer issues with strong judgment, routing them to the right teams.
Act as an air traffic controller across Client Engagement, Product, and Engineering.
Turn inbound support activity into signals and connect it to broader projects and priorities.
Assured provides large insurers with software solutions for modern claims processing, from self-service filing to fraud detection. The company is remote-first, dynamic, and collaborative, working on large-scale ML-driven decision-making.
Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
Collaborate with engineering to relay feedback and influence roadmap, while troubleshooting technical issues.
Conduct regular business reviews and build strong stakeholder relationships for long-term success.
Level AI is a Series C startup transforming customer engagement by turning contact centers into strategic assets. Founded in 2019 and headquartered in Mountain View, California, our AI-native platform leverages Large Language Models to deliver actionable insights from customer interactions.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Act as a trusted technical advisor, driving long-term adoption of the Samsara platform through consultative problem-solving and proactive optimization of customer technical health.
Manage a portfolio of accounts with tailored success plans, mitigating risks and demonstrating technical ROI while collaborating cross-functionally with Sales, Support, and Product teams.
Leverage AI-powered tools to anticipate customer needs, personalize engagement, and deliver faster, more proactive outcomes across global enterprise customers.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights to improve safety, efficiency, and sustainability. As a recently public company, they foster a culture of rapid career development and are surrounded by a high-caliber team.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Manage the escalation lifecycle from intake to closure as the single point of contact.
Collaborate with Sales, Customer Success, Product, and Engineering to drive resolution excellence.
Lead post-escalation reviews and trend analyses to improve future outcomes.
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.
Own technical customer relationships for enterprise API integrations from implementation through launch and ongoing optimization.
Guide customers from signed agreements to live product by troubleshooting complex integration challenges and communicating solutions clearly.
Partner with Product and Engineering teams to identify product gaps and build scalable onboarding processes.
The partner company specializes in travel technology with API-first infrastructure for hotel search and booking. The size and culture are not specified, but the environment values autonomy, trust, and collaboration.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Deliver exceptional customer service by managing inbound requests across real-time channels and owning resolution for technical issues.
Analyze semi-complex technical problems to identify root causes and solutions with limited oversight, while championing a knowledge-first culture.
Embrace modern AI tools and automation to streamline workflows, speed up resolution times, and focus on meaningful customer interactions.
Bazaarvoice creates smart shopping experiences, connecting brands and retailers with consumers through user-generated content. Founded in 2005, headquartered in Austin, Texas with offices globally, and certified as a Great Place to Work in multiple countries.
Own end-to-end systems for issue intake, triage, and escalation with severity frameworks and SLAs.
Build automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort.
Act as the primary technical interface between the Remote Operations Center and Engineering, translating issues into prioritized technical problems.
Diligent Robotics builds autonomous robots that work safely in real-world environments. The company values speed, reliability, and a bias toward action in a fast-paced, scaling environment.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.
Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.
Own the support queue as first responder across all inbound channels and ensure response and resolution times.
Resolve technical issues by reproducing, diagnosing, and fixing or escalating to engineering with clean write-ups.
Build self-serve resources like help center articles, FAQs, and automation to reduce support volume as the customer base grows.
Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. It is a YC-backed startup with offices in San Francisco and New York, valuing in-person collaboration and a culture of clarity, ownership, and shared responsibility.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.