Senior Technical Account Manager
Benefits
Unlimited PTO
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About the Role:
- Act as the key link between Client Engagement, Product, and Engineering to triage and resolve complex customer issues.
- Turn inbound support activity into actionable signals for product and process improvements.
What You'll Own:
- Distill and triage complex issues with strong judgment and clear context.
- Route issues across the organization with urgency and recommended next steps.
- Connect support activity to broader projects, launches, and strategic initiatives.
Who You Are:
- Naturally curious and investigative with strong operational judgment.
- A clear communicator comfortable working in ambiguous, fast-moving environments.
- Technical-adjacent and excited to use AI as leverage without losing critical thinking.
Benefits:
- Competitive salary and equity, platinum medical/dental/vision, and unlimited PTO.
- Family leave, 401(k) contribution, WFH stipends, and team offsites.
Assured
Assured provides large insurers with software solutions for modern claims processing, from self-service filing to fraud detection. The company is remote-first, dynamic, and collaborative, working on large-scale ML-driven decision-making.