Principal Technical Account Manager
Remote regions
USBenefits
Unlimited PTO
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The Role:
- Own complex issue triage and escalation with clear context, urgency, and next steps.
- Connect support activity to broader projects, launches, and strategic initiatives.
- Strengthen support operations through documentation, dashboards, and feedback loops.
How You'll Work:
- Collaborate across Client Engagement, Product, and Engineering to drive better outcomes.
- Use AI tools to accelerate synthesis while applying judgment and accountability.
- Balance shifting priorities and ambiguity with clear ownership.
Who You Are:
- Naturally curious and investigative, digging into messy problems.
- A strong communicator who can write concise ticket summaries and escalation notes.
- Comfortable being technical-adjacent without needing to write code.
Why You'll Thrive:
- See support as a signal for product and process improvement.
- Build trust by being clear, organized, and precise.
- Help move support beyond reactive resolution to strategic impact.
Assured
Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making.