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Role Overview:
- Act as the primary technical contact for enterprise customers.
- Drive adoption and value realization of the platform.
Responsibilities:
- Provide strategic guidance on AI-driven solutions.
- Troubleshoot technical issues and ensure optimal performance.
- Conduct regular business reviews and deliver insights.
Qualifications:
- 3+ years in Technical Account Management or similar.
- Strong understanding of AI, NLP, and cloud-based SaaS.
- Excellent communication and relationship-building skills.
Level AI
Level AI is a Series C startup transforming customer engagement by turning contact centers into strategic assets. Founded in 2019 and headquartered in Mountain View, California, our AI-native platform leverages Large Language Models to deliver actionable insights from customer interactions.