Be the first point of contact for troubleshooting virtual agent issues, working to resolve technical problems promptly. You will provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. You will conduct strategic reviews with clients to discuss performance, roadmap, and opportunities.

Lead the development and execution of the strategic vision for AI-driven customer engagement solutions. Spearhead the design, enhancement, and integration of chatbot technologies to transform customer service operations. Develop and execute a roadmap for chatbot initiatives, incorporating AI, NLP, and ML to optimize customer interactions.