Investigate and resolve customer issues across robotic and software systems using internal diagnostics and telemetry.
Build automations and workflow tooling to accelerate investigations and reduce manual effort.
Identify recurring issues and systemic patterns, contributing to documentation and cross-team collaboration.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that optimize operations and deliver data insights. The company is a dynamic, inclusive team focused on cutting-edge AI and robotics for retail innovation.
Analyze issues reported from autonomous vehicle testing, including triage, root cause analysis, and categorization.
Collaborate with software and hardware engineering teams to ensure quality product delivery.
Collect test data from in-car testing and provide feedback on software performance.
Sustainable Talent is a staffing company that partners with leading technology firms. They provide full benefits, PTO, and a supportive company culture for their employees.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work.
Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions.
Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts.
Bloomerang provides a powerful giving platform and support for nonprofits to raise more, recruit more, and retain more. The company fosters a mission-driven culture built on core values of Simplify, Care and Act, and is home to innovative and skilled individuals.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Own and support technical implementation of Singular’s platform, from scoping through post-launch advisory.
Lead complex SDK, API, attribution, web-to-app, S2S, and data validation investigations.
Partner with Customer Success, Sales, Engineering, and Product to drive customer happiness and product feedback.
Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, and Nike. With teams in 12 countries, 65 cities, and $100M in funding, the company fosters an ambitious, creative, technical, and customer-focused culture.
Define and manage the end-to-end hardware repair program across Anthropic's growing data center fleet.
Own repair turnaround time, backlog, and set standards for site operations partners and repair vendors.
Analyze failure patterns to drive corrective actions with hardware engineering and suppliers.
Anthropic creates reliable, interpretable, and steerable AI systems for user and societal benefit. The company is a quickly growing team of researchers, engineers, policy experts, and business leaders committed to building beneficial AI.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.