Support Account Manager

About the Role:

• You will act as a key point of coordination across customers and internal teams, ensuring visibility, progress, and timely resolution of support cases.
• You will proactively manage a portfolio of customer accounts by monitoring case health, driving accountability, and maintaining clear communication.

What You'll Do:

• Own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress.
• Partner with Account Managers, TAMs, and cross-functional teams to ensure a seamless support experience.
• Lead proactive outreach campaigns on known issues to improve customer experience and reduce reactive support volume.

What We're Looking For:

• At least one year experience in Technical Support, Customer Support, Account Management, or a similar customer-facing operations role.
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Demonstrated case management discipline, analytical thinking, and comfort working across support systems like Salesforce, Jira, Slack, and spreadsheets.