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What You'll Do:
- Own high-stakes customer cases from escalation through final resolution across all channels.
- Use AI tools and judgment to deliver one-touch resolutions and reduce customer friction.
What We're Looking For:
- 5+ years in customer escalations and strong independent decision-making.
- Excellent written communication and fluency with modern CRM and AI tools.
What We Offer:
- Competitive hourly pay, health/dental/vision, 401(k), PTO, wellness, and swag.
- Fully remote role within the US with generous communications allowance.
Ashley Digital
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.