Serve as primary operational owner for assigned accounts, ensuring exceptional service and flawless order execution.
Manage order lifecycle from receipt to fulfillment, resolving exceptions with internal teams.
Build trusted customer relationships and partner with Sales to drive account growth.
Stanley 1913 designs lifestyle drinkware and accessories, including the popular Quencher series, to support active lifestyles. Part of Morgan Street Holdings, it employs over 10,000 people globally and focuses on sustainable products.
Handle inbound calls and messages as the main customer contact for a plumbing company.
Schedule appointments, coordinate dispatch, and manage administrative records.
Support CRM updates, follow-ups, and escalation routing to the owner.
Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.
Act as the primary support point of contact for a portfolio of assigned customer accounts, owning end-to-end case management.
Monitor all open, pending, and recently closed cases, proactively following up on aging, stalled, or high-priority issues.
Communicate directly with customers via email and meetings, providing timely updates and setting clear expectations.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.
Create, distribute, and bill incoming orders from Enterprise customers to meet service agreements.
Serve as a direct point of contact for Enterprise customers and manage customer relations.
Leverage strong communication, analytical, and conflict resolution skills to support scheduling and customer needs.
VSC Fire & Security provides fire protection, life safety, and security solutions including suppression, detection, alarms, and sprinkler systems. Founded in 1958, the company serves customers across the Southeast with a focus on integrity, reliability, and exceptional customer service.
Input and coordinate all incoming work orders, ensuring accuracy and managing end-to-end flow through customer portals.
Serve as the first point of contact for client inquiries and escalations, responding quickly and accurately.
Generate reports using Microsoft Excel and assist with internal employee troubleshooting for programs and systems.
Scandinavian Building Services is a Canadian leader in retail and commercial cleaning, offering full-service janitorial and building maintenance across Canada. With over 60 years as a family-owned business, they value service, respect, and connection.
Manage and grow assigned accounts across consumables, services, and instrumentation portfolios.
Build customer relationships and identify business opportunities through consultative, value-driven selling.
Drive revenue growth via up-selling and cross-selling while maintaining a healthy pipeline and customer satisfaction.
Agilent Technologies is a global leader in laboratory and clinical technologies, providing advanced instruments, software, and consumables for life science research, diagnostics, and quality assurance. With 18,000 employees worldwide, the company fosters a culture of trust, respect, and integrity, celebrating diversity and innovation.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Quote and upsell service contracts for assigned territory, driving renewals to closure.
Manage forecasting, pipeline, and partner collaboration to achieve monthly/quarterly quotas.
Maintain CRM accuracy and identify product upsell opportunities with account teams.
Extreme Networks provides cloud-driven networking solutions, leveraging machine learning, AI, analytics, and automation. With over 50,000 customers globally, the company values inclusion and fosters a workplace where all employees thrive.
Build and maintain long-term customer relationships to maximize satisfaction and retention.
Identify and execute upselling and cross-selling opportunities to drive revenue growth.
Collaborate with internal teams to develop account strategies and stay informed on industry trends.
Documo is a fast-growing B2B SaaS company that helps businesses digitize and streamline document workflows through Intelligent Document Processing. It is a small, fast-growing tech company with a supportive, inclusive, and fun culture.
Manage a large portfolio of single-location dental practices, focusing on retention, engagement, and expansion.
Use dashboards and CRM workflows to identify at-risk accounts and execute proactive outreach.
Build strong relationships with practice managers as a trusted point of contact for training and support.
This company provides technology solutions focused on modernizing the dental industry, supporting single-location dental practices with software and scanner products. It fosters a collaborative, cross-functional culture with a focus on customer success and process improvement, operating remotely with U.S.-based employees.
Manage key aftermarket customer relationships across the Northeast and drive sustainable sales growth.
Lead quotation processes, support negotiations, and identify new commercial opportunities.
Collaborate cross-functionally with sales, product development, and manufacturing to deliver customer-focused solutions.
The company operates in the commercial vehicle and automotive aftermarket sectors, providing products and services to customers across the Northeast. It fosters a collaborative, inclusive workplace with a focus on customer satisfaction and employee support.
Research and contact customers on accounts receivable balances daily via phone and email to obtain payment and negotiate payment plans.
Serve as a subject matter expert for billing and AR, providing timely and accurate responses to escalated issues from local offices and customers.
Complete detailed account reconciliations, apply payments, and perform account maintenance in PeopleSoft AR to ensure compliance.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide and a North American fleet of 800,000 vehicles, we invest in and develop our people while doing the right thing for customers and employees.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Build and maintain strong relationships with contractors and trade partners across designated regions.
Coordinate work orders, assign technicians, and follow up to ensure timely completion of home service requests.
Use CRM systems to track progress, maintain records, and escalate service issues as needed.
The company is a customer-focused organization dedicated to coordinating home services and improving the claims experience for homeowners. It fosters an inclusive, collaborative culture that values accountability, diverse perspectives, and professional growth.
Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events, owning customer questions and issues from initial contact through resolution.
Lead client onboarding experiences one-on-one and through live virtual webinars, confidently engaging and presenting to groups of clients while guiding them through the coaching programs.
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals achieve their full potential. The company has been ranked in the top 100 on the Inc. 500 list and hosts major live events.
Coordinate multiple active projects under the direction of the Project Manager, tracking tasks, tickets, and timelines.
Communicate proactively with clients and vendors regarding scope, scheduling, updates, and next steps.
Ensure follow-up on open items, maintain documentation, and escalate delays or blockers appropriately.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software/hardware sales. With 13 years of experience, they service roughly 1400 clients nationwide and focus on building relationships and partnerships.
Build and maintain long-term relationships with wholesale customers across South Central USA
Drive sales growth through upselling, cross-selling, and prospecting new accounts
Collaborate with internal teams to ensure exceptional service, accurate order processing, and timely delivery
Arc'teryx is a premium outdoor apparel and equipment company focused on performance, design, and innovation. The North America Wholesale team is dedicated to authentic brand representation and operates with creativity, teamwork, and a strong commitment to inclusivity.
Manage and lead field service teams to deliver exceptional, timely service to customers within the region.
Coach, develop, and mentor direct reports while fostering collaborative, high-performing team environments.
Use data and metrics to track business health, ensure service contract compliance, and escalate and resolve key customer issues.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. The company is a team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Manage a portfolio of customers, ensuring satisfaction and retention
Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
Bevi is on a mission to transform how beverages are delivered and consumed with our connected beverage platform that eliminates single-use bottles and cans. With over $160M raised and serving thousands of customers across the US, Canada, UK and Ireland, we have saved over 1 billion bottles from waste and continue to grow rapidly.