Serve as the customer champion and dedicated account owner for assigned customers, driving satisfaction and loyalty through proactive engagement.
Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations.
Guide customers throughout the product lifecycle, from initial rollout to ongoing management, renewals, and expansion opportunities.
MediSpend provides SaaS solutions for medical affairs and compliance. The company fosters a customer-centric culture and supports a fully remote workforce with a focus on employee well-being.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Manage enterprise client relationships and drive outcomes through data-driven recommendations.
Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
Own revenue targets including renewals and expansions, and mentor team members.
Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.
Manage the onboarding and ongoing success of employers with fewer than 3,000 employees, ensuring a seamless experience from launch through long-term engagement.
Serve as the primary point of contact for a portfolio of employers, partnering closely with Broker Partnerships, Marketing, Product, and Operations.
Identify opportunities to increase awareness and utilization of the Rula benefit through customized communications and support.
Rula is a mental health company dedicated to providing quality, evidence-based care and reducing stigma around mental health. They are a remote-first organization with a culture of inclusion and diversity, and they currently hire in most U.S. states.
Support the development and execution of customer account strategies aligned with key business metrics.
Become a trusted advisor by deeply understanding customer needs and aligning solutions.
Manage client retention, revenue growth, and uncover new opportunities.
Daniels Health transforms healthcare safety through innovation, infection control, and sustainability. They are committed to protecting frontline workers and the environment with a purpose-driven culture.
Manage post-sale success and retention of assigned clients as a trusted advisor to operational leadership.
Build client success plans, coordinate cross-functional teams, and drive resolution of escalated issues.
Identify product gaps and attrition risks, complete reporting, and support data activities for client goals.
SmithRx is a venture-backed health-tech company disrupting pharmacy benefit management with a modern drug acquisition platform. Since 2016, it has onboarded hundreds of thousands of members and fosters a mission-driven, collaborative culture.
Develop and maintain key relationships with client account and pharmacy teams.
Drive strategic account plans to ensure client engagement and satisfaction.
Lead client meetings and consult on pharmacy spend optimization.
Prime Therapeutics is a pharmacy benefit manager (PBM) focused on simplifying healthcare and connecting care for clients. The company is a large, purpose-driven organization with a culture centered on innovation and employee well-being.
Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.
Build and execute strategic account plans to retain and expand revenue across multi-location property clients.
Develop trusted relationships with executive stakeholders and identify renewal, upsell, and cross-sell opportunities.
Collaborate with internal teams to deliver client outcomes and serve as a subject matter expert on localized marketing.
This partner company is a B2B technology platform that helps multi-location property organizations solve localized marketing, visibility, reputation, and customer experience challenges. They operate in a fully remote, fast-paced entrepreneurial environment with a focus on growth and collaboration.
Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.
Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.
Own and grow a portfolio of accounts, with net revenue retention and expansion as the primary success metrics.
Develop and execute account plans, negotiate renewals, and identify upsell and cross-sell opportunities.
Conduct quarterly value-based reviews with top customers and maintain accurate sales forecasts.
Mitratech is a global software company focused on simplifying operations in Legal, Risk, Compliance, and HR. They serve 20,000 client companies globally, including 30% of the Fortune 500, with a diverse and inclusive work culture.
Serve as the primary point of contact for clinical practices using Osmind's EHR and RCM platform.
Drive product adoption and retention by proactively resolving issues and delivering tailored training.
Collaborate cross-functionally to optimize workflows and identify expansion opportunities.
Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.
Own the full practice relationship from identification and acquisition to ongoing performance management and retention.
Conduct monthly performance reviews and coaching sessions with practice leadership to drive improvement.
Serve as the primary liaison between practices and Guidehealth's clinical pillars, ensuring service delivery and satisfaction.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes through AI and predictive analytics. It is a growing, physician-led organization that operates with agility and a collaborative culture focused on value-based care.
Serve as a primary point of contact for assigned clients and manage day-to-day communication.
Build and maintain positive, professional relationships with clients.
Understand client needs and help identify appropriate CareerSwift solutions.
CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. They are a growing team with a collaborative and supportive culture.
Manage a portfolio of customers, ensuring satisfaction and retention
Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
Bevi is on a mission to transform how beverages are delivered and consumed with our connected beverage platform that eliminates single-use bottles and cans. With over $160M raised and serving thousands of customers across the US, Canada, UK and Ireland, we have saved over 1 billion bottles from waste and continue to grow rapidly.
Own the customer journey from post-sale handoff through onboarding, adoption, expansion, and renewal for sports organizations.
Build trusted relationships with Club Directors and stakeholders, driving product adoption and customer health.
Establish repeatable account management playbooks and collaborate with Sales, CX, Marketing, and Product to improve the customer journey.
GameChanger is the #1 youth sports app for live streaming, scorekeeping, and team management, connecting families through technology. They are a remote-first, dynamic tech company based in NYC, solving big challenges in youth sports with a collaborative team.
Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.
Support the renewal lifecycle by monitoring contracts and preparing documentation.
Utilize AI tools and CRM systems to streamline client communication and data management.
Collaborate with Account Management to identify retention risks and growth opportunities.
Our partner operates in a growing SaaS environment, focusing on client success and account management. The team is collaborative and technology-focused, with a remote work culture and opportunities for professional growth.