Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.
Develop and maintain long-term relationships with clients by understanding their priorities and ensuring they receive value from Surglogs’ software.
Educate customers on new features, best practices, and monitor utilization to identify upsell and expansion opportunities.
Onboard and train new customers with unique success plans, and ensure annual subscription renewals.
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to lead the movement together.
Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.
Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.
PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.
Serve as the primary point of contact for clinical practices using Osmind's EHR and RCM platform.
Drive product adoption and retention by proactively resolving issues and delivering tailored training.
Collaborate cross-functionally to optimize workflows and identify expansion opportunities.
Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Build and maintain trusted relationships with institutional customers in medical education.
Drive customer adoption, retention, and renewal readiness while identifying expansion opportunities.
Collaborate with internal teams to enhance customer success processes and influence product decisions.
The partner company provides technology solutions for medical and health sciences education programs. They are a remote-first organization with a collaborative and purpose-driven team.
Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.
Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.
Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Manage post-sale success and retention of assigned clients as a trusted advisor to operational leadership.
Build client success plans, coordinate cross-functional teams, and drive resolution of escalated issues.
Identify product gaps and attrition risks, complete reporting, and support data activities for client goals.
SmithRx is a venture-backed health-tech company disrupting pharmacy benefit management with a modern drug acquisition platform. Since 2016, it has onboarded hundreds of thousands of members and fosters a mission-driven, collaborative culture.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.
Manage enterprise client relationships and drive outcomes through data-driven recommendations.
Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
Own revenue targets including renewals and expansions, and mentor team members.
Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.
Own the post-sales experience from adoption to renewal, driving retention and growth across a portfolio of high-impact clients.
Lead onboarding, implementation, and relationship management while partnering with Sales, Product, and Engineering.
Build and refine CS processes, playbooks, and tooling to scale as the fourth member of a growing team.
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Spearhead a customer-centric approach to help Americas customers achieve measurable outcomes with SugarCRM.
Foster deep customer relationships and drive customer value through adoption and expansion motions.
Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Own the full post-sale lifecycle for a portfolio of around 60 mid-market accounts, acting as the primary relationship owner and trusted advisor.
Build strong relationships with stakeholders across Legal Operations, Legal, Finance, and IT; monitor account health and develop risk mitigation plans.
Conduct regular business reviews to demonstrate value and collaborate with internal teams to drive adoption, renewals, and expansion.
Our partner is an AI-powered legal operations platform that helps legal departments achieve measurable outcomes. They are a scaling organization with a growing customer success team and an inclusive culture that values diversity and authenticity.
Lead strategic customer relationships and drive revenue growth across enterprise healthcare accounts, owning the full customer lifecycle from onboarding to expansion.
Partner with hospitals, healthcare practices, and technology providers to deliver integrations and measurable business outcomes, focusing on maximizing reimbursement and improving operational performance.
Build trusted relationships with technical and executive stakeholders, clearly communicating value using financial and business outcomes rather than production metrics or SLA adherence.
The partner company is a healthcare technology provider that improves revenue cycle performance and patient care. They foster a collaborative, growth-oriented environment, working with cross-functional teams and healthcare stakeholders across a dynamic organization.