Customer Success Manager
Benefits
Unlimited PTO
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About the Role:
- Trusted advisor for clinicians, ensuring adoption and consistent use of Osmind's EHR and RCM services.
- Focus on customer happiness, retention, and proactive problem-solving to reduce churn.
What You'll Do:
- Drive product adoption and resolve issues before they become risks.
- Deliver training and enablement to build confidence and fluency.
- Partner with Product, Support, and RCM teams to improve customer experience.
Requirements:
- 3-5 years in customer success, account management, or implementation at a SaaS company.
- Direct experience with RCM processes and EHR systems.
- Strong communication, autonomy, and ability to manage multiple clients.
Benefits:
- Comprehensive healthcare, dental, vision, and mental health coverage.
- Flexible PTO and generous family leave.
- 401(k) plan and FSA/DCFSA accounts.
Osmind
Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.