Customer Success Manager, Medical Affairs

Key Responsibilities:

• Serve as the customer champion and dedicated account owner, building strong relationships through proactive engagement.
• Act as product leader and trusted advisor, leading customer presentations and advocating for customer experience.
• Drive customer engagement and loyalty with a focus on SaaS renewals and long-term success.

Competencies Required:

• 5+ years in customer-facing roles within customer success, account management, or strategic consulting; SaaS experience preferred.
• Highly collaborative, self-motivated, and proactive with strong focus on customer loyalty and product adoption.
• Demonstrated track record of delivering professional customer service in a fast-paced, dynamic environment.

What We Provide:

• Merit-based compensation with competitive base salary plus bonus.
• Unlimited PTO, paid holidays, sick leave, and comprehensive health, dental, and vision insurance.
• 401k+ match, paid parental leave, and wellness perks including life insurance, disability insurance, and FSAs/HSAs.