Director, Customer Success (Medmo)
Benefits
Unlimited PTO
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About the Role:
- Medmo is scaling rapidly and you will be the face of the business to client leadership.
- You will own the narrative, prove ROI, and drive expansion across top accounts.
Key Responsibilities:
- Accelerate the evolution of the Customer Success function, defining playbooks and reporting.
- Drive account retention and growth through executive stakeholder management.
- Act as client advocate, ensuring business goals are communicated internally.
Requirements:
- 10+ years in Customer Success, Account Management, or Operations in healthcare.
- Proven track record managing executive stakeholders and understanding physician organizations.
Benefits:
- Comprehensive medical, vision, and dental plans.
- Flexible Time Off and generous company holidays.
- 401(k) plan, professional development stipend, and wellness stipend.
Covera Health
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.