Principal Client Success Manager
Benefits
Unlimited PTO
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About the Role:
- This is the most senior individual-contributor role in Client Success, owning complex health system relationships.
- You will serve as a trusted advisor and build scalable frameworks without stepping into people management.
What You'll Do:
- Own a portfolio of strategic accounts, driving retention and expansion.
- Guide clients through the No Surprises Act / IDR dispute process and translate complex workflows into measurable outcomes.
- Develop playbooks and act as the client voice to inform Product and Engineering.
What We're Looking For:
- 5-10+ years in client-facing roles with healthcare revenue cycle experience.
- Proven ability to manage high-value strategic accounts across health systems.
- Strong data analysis, communication, and operational discipline.
Why You'll Love Working Here:
- Competitive compensation with equity and full health, dental, and vision coverage.
- Flexible time off and a collaborative, low-ego team culture.
- Opportunities for company-wide connection and events.
Pivotal Health
Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.