Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Serve as a trusted advisor and primary customer advocate, building strong relationships.
Lead customer onboarding, training, and adoption to ensure value realization.
Proactively identify customer needs and partner with cross-functional teams to improve retention.
DrFirst empowers providers and patients through intelligent medication management solutions. They are a successful Healthcare IT company experiencing significant growth, with a collaborative culture of smart colleagues.
Own and grow a focused portfolio of Pivotal's largest health system accounts, focusing on retention, expansion, and long-term partnership success.
Serve as a trusted strategic advisor to revenue cycle leaders, translating complex billing and reimbursement workflows into measurable outcomes.
Lead strategic account planning, develop playbooks, and act as the voice of the client to inform Product and Engineering.
Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.
Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
Build, lead, and develop the Customer Success team, including Director-level leaders.
Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.
Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.
Lead customer success strategies for Acute and Payer segments, driving retention and growth.
Build and manage a high-performing team of ~25, fostering executive relationships.
Partner cross-functionally to optimize customer outcomes and revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.
Lead and grow a high-performing Customer Success team with clear structure and goals.
Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.
Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.
Own day-to-day relationships across an assigned portfolio of provider and hospital clients.
Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders.
Conduct regular business reviews and present updates on service performance and key revenue cycle metrics.
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. They are an equal opportunity employer that values client success and revenue cycle excellence.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.
Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.
Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Lead seamless implementations and coordinate cross-functional go-lives.
Drive high-impact onboarding through launch strategies and engagement campaigns.
Own ongoing employer relationships as the strategic account owner.
We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.
North America
Unlimited PTO
16w maternity
12w paternity
Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Lead and develop a high-performing Customer Success team to drive retention and expansion.
Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.
Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.
Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.