Customer Success Manager (CSM)
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
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What You'll Do:
- Drive the post-sales experience from adoption to renewal in close partnership with Sales and Business Operations.
- Own account planning, success tracking, and team alignment.
- Triage and resolve customer-reported issues, escalating to Engineering when needed.
Who You Are:
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management.
- Proven track record of managing high-ARR, high-touch customers with strategic complexity.
- Excellent executive-level communication and presentation skills.
Why Join Kodex:
- Remote-first within the U.S. with annual offsites in exciting locations.
- Competitive salary, meaningful equity, and unlimited PTO plus 14 company holidays.
- 12 weeks fully paid parental leave and comprehensive medical, dental, and vision plans.
Kodex
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.