Source Job

• Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
• Develop and implement customer success plans to ensure measurable outcomes and retention.
• Analyze customer data to provide insights and drive product improvements.

Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.

• Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
• Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
• Identify expansion opportunities and contribute to commercial growth through strategic initiatives.

They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.

• Serve as a strong advocate for customers and end users, representing their needs within the organization.
• Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
• Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

• Own and grow a focused portfolio of Pivotal's largest health system accounts, focusing on retention, expansion, and long-term partnership success.
• Serve as a trusted strategic advisor to revenue cycle leaders, translating complex billing and reimbursement workflows into measurable outcomes.
• Lead strategic account planning, develop playbooks, and act as the voice of the client to inform Product and Engineering.

Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.

• Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
• Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
• Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.

Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.

• Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
• Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
• Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.

Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.

• Maximize client satisfaction by analyzing data and implementing improvement plans.
• Develop strategies for client retention, engagement, and expansion.
• Build relationships with client partners to identify upselling opportunities.

Experian is a global data and technology company powering opportunities for people and businesses worldwide. They have 25,200 employees across 32 countries and foster a people-first, inclusive culture.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
• Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
• Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.

PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.

• Manage enterprise client relationships and drive outcomes through data-driven recommendations.
• Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
• Own revenue targets including renewals and expansions, and mentor team members.

Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.

• Manage the workflow and activities related to recovery and revenue cycle management for complex claims.
• Supervise team tasks, monitor performance, and investigate escalated issues.
• Analyze reports on aging, accounts receivable, and ensure service level standards.

Centene connects people to the care they need to live healthier lives. It is a large healthcare company with a diverse workforce and a culture focused on improving lives, offering competitive benefits and remote flexibility.

• Manage day-to-day billing activities across the revenue cycle, including claims processing, denial management, follow-ups, collections, and account documentation.
• Analyze EOBs and ERAs to identify non-payment and denial reasons, investigate root causes, and take appropriate action.
• Communicate professionally with insurance companies, clients, patients, and provider offices to facilitate resolution.

The partner company specializes in U.S. medical billing and Revenue Cycle Management (RCM) operations. They are seeking an experienced Medical Billing Specialist to join their remote team, focusing on high-volume billing and denial management.

• Support the development and execution of customer account strategies aligned with key business metrics.
• Become a trusted advisor by deeply understanding customer needs and aligning solutions.
• Manage client retention, revenue growth, and uncover new opportunities.

Daniels Health transforms healthcare safety through innovation, infection control, and sustainability. They are committed to protecting frontline workers and the environment with a purpose-driven culture.

• Lead and manage a remote Accounts Receivable team within healthcare revenue cycle operations.
• Monitor key financial metrics, improve collections processes, and ensure compliance with confidentiality standards.
• Collaborate cross-functionally to align priorities and drive measurable impact on revenue cycle performance.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on fair and efficient recruitment through automated shortlisting, and partners with various employers to manage applications.

• Lead and scale a high-performing Revenue Cycle Management team, managing workflows and driving operational excellence.
• Oversee day-to-day RCM operations with a patient-first approach, optimizing collections and efficiency.
• Collaborate cross-functionally with Engineering, Credentialing, Customer Experience, and external vendors to support growth.

Nourish is an AI-native digital health system that connects patients with registered dietitians, physicians, medications, lab testing, and AI agents for insurance-covered care. Founded four years ago, it has completed millions of appointments, tripled year-over-year, and partners with health plans covering 200M+ Americans.

• Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
• Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
• Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.

• Manage the onboarding and ongoing success of employers with fewer than 3,000 employees, ensuring a seamless experience from launch through long-term engagement.
• Serve as the primary point of contact for a portfolio of employers, partnering closely with Broker Partnerships, Marketing, Product, and Operations.
• Identify opportunities to increase awareness and utilization of the Rula benefit through customized communications and support.

Rula is a mental health company dedicated to providing quality, evidence-based care and reducing stigma around mental health. They are a remote-first organization with a culture of inclusion and diversity, and they currently hire in most U.S. states.

• Lead strategic operational and technology initiatives from planning through go-live, ensuring alignment with objectives and timelines.
• Drive technology implementations across Patient Access and Pre-Access, including insurance verification and revenue cycle solutions.
• Monitor key performance indicators to reduce denials, improve point-of-service collections, and optimize cost-to-collect.

The organization is a healthcare revenue cycle management company focused on improving patient access and pre-access operations. It offers a collaborative culture with remote work opportunities and professional development.

• Build and maintain trusted relationships with institutional customers in medical education.
• Drive customer adoption, retention, and renewal readiness while identifying expansion opportunities.
• Collaborate with internal teams to enhance customer success processes and influence product decisions.

The partner company provides technology solutions for medical and health sciences education programs. They are a remote-first organization with a collaborative and purpose-driven team.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.