Mid-Market Customer Success Manager

Role Overview:

• Serve as a trusted advisor to legal departments, helping them achieve measurable outcomes and maximize the value of their technology investment.
• Own the full post-sale lifecycle for a portfolio of approximately 60 mid-market accounts, from onboarding through renewal.
• Work closely with Legal Operations, Legal, Finance, IT, and internal teams to create a seamless customer experience.

Key Responsibilities:

• Monitor account health proactively, identify customer risks, and develop mitigation plans to prevent escalation.
• Conduct regular business reviews to understand priorities, demonstrate value, and identify expansion opportunities.
• Collaborate with Renewals, Implementation, Support, Product, and Marketing to deliver a coordinated experience.

Requirements:

• 4+ years in Customer Success, Account Management, or related customer-facing roles.
• Experience navigating complex stakeholder environments and managing high-volume portfolios.
• Familiarity with Salesforce and customer success platforms like Gainsight or ChurnZero.

Compensation & Benefits:

• Competitive base salary of $82,500–$110,000 per year with commission potential.
• Flexible PTO, medical, dental, vision, 401(k) match, and family support benefits.
• Inclusive culture with professional growth opportunities in a scaling SaaS environment.