Practice Success Manager

Practice Identification & Pre-Implementation Engagement:

• Identify and evaluate individual practices within assigned networks for fit with Guidehealth's value-based care services.
• Conduct outreach and initial meetings with practice leadership to introduce services and secure buy-in.
• Coordinate with the Practice Operations Manager to move engaged practices into implementation.

Ongoing Practice Relationship & Retention:

• Serve as the day-to-day point of contact for an assigned portfolio of practices, maintaining consistent communication.
• Build trust-based relationships with practice administrators and frontline staff to support retention and satisfaction.
• Represent practice feedback internally and document all interactions in HubSpot CRM.

Performance Review & Coaching Support:

• Provide monthly performance reviews and facilitate conversations with practice leadership.
• Translate performance data into actionable next steps and support improvement plan development.
• Identify at-risk practices and escalate with context to the Director.

Practice-Facing Coordination:

• Serve as the liaison between practices and Guidehealth's clinical pillars (CDI, CM, Quality).
• Communicate updates and workflow changes, and relay practice-level feedback back to clinical teams.
• Collaborate with the network's Client Relationship Manager when additional support is needed.