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Role Overview:
- Full-time remote role supporting a large portfolio of single-location dental practices.
- Focus on retention, engagement, and operational excellence at scale.
Key Accountabilities:
- Use data, dashboards, and proactive outreach to strengthen customer engagement.
- Monitor activation and product utilization, taking action on at-risk accounts.
- Collaborate cross-functionally with Sales, CX, Training, Ops, and Marketing.
Requirements:
- At least 1 year of experience in Sales, Account Management, or Customer Success.
- Familiarity with CRM dashboards and high-volume portfolio management.
- Strong communication and organizational skills with a customer-focused mindset.
Benefits:
- Comprehensive medical and dental coverage, mental health support, and parental planning resources.
- Retirement savings options, generous PTO, and a fully remote work environment.
Partner Company
This company provides technology solutions focused on modernizing the dental industry, supporting single-location dental practices with software and scanner products. It fosters a collaborative, cross-functional culture with a focus on customer success and process improvement, operating remotely with U.S.-based employees.