Operations Dispatch

Key Responsibilities:

• Input and coordinate all incoming work orders, ensuring accuracy of information.
• Navigate through customer portals to manage end-to-end work order flow.
• Act as first point of contact for client inquiries and escalations.

Communication and Coordination:

• Oversee communications with large clients, providing follow-up and coordinating with all departments across the country.
• Maintain an excellent understanding of client requirements and ensure they are communicated and understood.
• Generate reports through Microsoft Excel and customer portals.

Additional Duties:

• Assist with internal employee troubleshooting using manuals and documents.
• Manage tight timelines and deadlines.
• Adhere to Company Core Values: Service, Motivate, Respect, and Connect.