Field Service Manager - 2nd Shift

Primary Function:

• As a Field Service Manager, you'll lead and coordinate service activities within your region to ensure Intuitive delivers exceptional, timely service to customers.
• You'll manage field-based direct reports, coaching and developing team members while reinforcing strong customer relationships.

Role and Responsibilities:

• Attract, coach, and develop talented employees while creating collaborative, high-performing team environments.
• Use data and metrics to track business health, communicate team performance to management, and ensure all service contract obligations are met.
• Provide escalation support to resolve key account issues and work with commercial partners to achieve customer expectations.

Qualifications:

• Bachelor's degree in engineering or equivalent, with at least 5 years of hands-on field service experience and 3 years of management experience preferred.
• Strong communication, leadership, and negotiation skills with the ability to work effectively in cross-functional project teams.
• Proficient with standard software applications and willing to travel 50% - 75%.