Field Service Manager

Primary Function:

• Lead the International field service organization in the specified region.
• Ensure service activities are delivered per service agreements and warranty obligations.
• Drive organizational growth and development to meet changing customer needs.

Roles and Responsibilities:

• Manage and develop Field Service Engineers, attracting and retaining a high-performance team.
• Develop and implement processes for efficiency and a scalable service business, including inventory optimization.
• Collaborate with cross-functional groups and regional sales teams throughout Europe, overseeing daily operations and escalations.

Qualifications:

• Degree in Electronics or Biomedical Engineering with professional field service or medical industry management experience.
• Strong knowledge of CRM Information Systems, standard software, and O.R. protocols a plus.
• Excellent interpersonal and communication skills in English, with willingness to travel up to 50%.

Additional Information:

• Intuitive is an Equal Employment Opportunity employer committed to diversity and inclusion.
• Roles may be subject to U.S. export controls, and offers may require an export license or Technology Control Plan.