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Responsibilities:
- Oversee regional field service operations and team leadership for Team Leads and Field Service Engineers.
- Manage scheduling, KPIs, and Salesforce case management to ensure high-quality service delivery.
- Partner with Technical Support and Customer Assistance Team for escalation management.
Qualifications:
- Bachelor's degree in Life Sciences, Engineering, or Business with 7+ years of service management experience.
- Advanced technical expertise on Bruker systems or similar analytical instrumentation.
- Proficiency in Salesforce CRM, Microsoft Office, and strong organizational and communication skills.
Compensation & Benefits:
- Base salary range between $108,000 and $173,000 per year.
- Full benefits including 401(k) match, medical/dental, life insurance, and paid time off.
Bruker
Bruker is a leading analytical instrumentation company providing advanced solutions for research and development across various industries. With over 11,000 employees worldwide at more than 90 locations, the company fosters a culture of innovation and customer-focused service.