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What You'll Do:
- Coordinate TAC resources, prioritize tickets, and schedule technicians to meet SLAs.
- Serve as the primary client contact, providing updates and closed-loop communication.
What We're Looking For:
- Three years of relevant experience and exceptional communication skills.
- Ability to manage multiple priorities in a fast-paced service environment.
Why Work With Us:
- 100% remote role with a supportive, inclusive culture.
- Opportunities for professional development and growth.
ADNET
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.