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The Role:
- Field general, billing, and technical tickets across Tiers 0/1/2.
- Use Intercom and FIN AI to deflect and resolve efficiently.
Objectives:
- Ramp onto the queue in 3 months and own a slice by month 6.
- Fix a support pain point and reduce specialist load.
Qualifications:
- SaaS customer support experience and sound triage judgment.
- Clear writing and familiarity with support tooling.
Why Us:
- Shape unified support for 700+ practices.
- Work with modern AI-assisted tooling across teams.
Moxie
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.