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About the Role:
- A blended role spanning 50% program management, 30% queue traffic control, and 20% L1 support.
- Own the flow from POC to handover to ongoing support.
What You'll Own:
- CX cadence, program artifacts, routing, SLAs, and queue health reporting.
- L1 resolution, runbooks, support platform admin, and AI-powered triage.
Who Will Succeed:
- You track commitments and hold response-time lines without friction becoming personal.
- You thrive in undefined processes and own problems you notice.
Nametag
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.