Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Serve as first-line partner support for onboarding, portal access, deal registration, and program policies.
Build and maintain AI agents, self-service resources, and dashboards to improve the partner experience.
Triage complex issues, ensure resolution, and recommend process improvements based on support data.
Hyland is a content services platform provider delivering enterprise intelligence and automation through its Content Innovation Cloud. With nearly 4,000 employees, it fosters an employee-centric culture that values diverse viewpoints, wellbeing, and community impact.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Provide sales support by managing lead pipelines, drafting recaps, and preparing executive briefs.
Own calendar and appointment management, confirming bookings and reducing no-shows.
Oversee AI tools and workflows, coordinate operations, and support client communication.
A founder-led paid social agency helping home-service and wellness businesses grow through Meta advertising, with full-funnel attribution and AI-powered operations. A lean, agile team that values coachability, a good attitude, and hard work, with plans to scale and launch a new VA staffing offer.
Own APAC chat sales performance, including conversion rates, average order value, and revenue per chat.
Launch and scale East Asian markets with automated workflows, AI-driven insights, and scalable sales playbooks.
Lead, coach, and develop a diverse remote sales team while shaping regional growth strategy.
They offer eSIM connectivity solutions and travel technology for global customers. The team is multicultural, fully distributed, and focused on APAC growth.
Lead and mentor an AI-first team of internal tool developers, owning the roadmap for our support experience.
Serve as a hands-on technical leader, writing and reviewing code in Python, TypeScript/JavaScript, and Apex.
Own Zendesk platform and integrations with Salesforce and ServiceNow, using AI to automate ticket triage and resolution.
Wiz is a cloud and AI security platform that connects code, cloud, and runtime to help teams secure cloud and AI applications. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, powered by Google, with a culture that values world-class talent and creative freedom.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Identify and implement new martech solutions before they become bottlenecks, shaping both technical and product priorities.
Work directly with marketing and growth teams to uncover unnamed bottlenecks and decide the best path: build with AI, buy, integrate, or change the workflow.
Own what you ship end-to-end—from discovery and MVP definition to adoption, reliability, and iteration—while automating operations to scale output without scaling headcount.
Formula is a performance marketing-driven company that builds its marketing stack in-house to drive growth. It is a profitable, 8-year-old company with a focus on direct impact, minimal bureaucracy, and no runway anxiety.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Own the product experience of our AI agent, ensuring it's first-class and competitive for AI-first marketers.
Find and resolve friction points using data, experimentation, and customer insight.
Partner with Marketing, CX, and Design to ensure success across all customer touchpoints.
Customer.io helps over 9,000 companies send smarter emails, push notifications, in-app messages, and SMS using real-time behavioral data. The company values empathy, transparency, responsibility, and a little awkwardness.