You'll be the key escalation point for complex technical support cases.
You'll collaborate across Engineering, Support, and Implementation to drive resolution.

Key Responsibilities:

You'll own escalations end-to-end, coordinating workstreams and tracking progress.
You'll use AI and observability tools to investigate, diagnose, and resolve issues.
You'll maintain documentation and recommend improvements to reduce escalations.

Benefits:

Work fully remote from India with healthcare benefits, PTO, and provided equipment.
Build expertise in SaaS support, networking, and AI-assisted operations.

Jobgether

The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.

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