Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Lead and develop a customer service team, setting performance expectations and conducting regular coaching and reviews.
Oversee daily operations, monitor KPIs such as CSAT and resolution time, and drive process improvements.
Collaborate with cross-functional teams to resolve issues and enhance the overall customer experience.
Fresh Prints is a custom apparel company that provides high-quality products and services. They have a fast-paced, customer-focused culture with a distributed team, emphasizing collaboration and data-driven decision-making.
Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.
The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Own the product experience of our AI agent, ensuring it's first-class and competitive for AI-first marketers.
Find and resolve friction points using data, experimentation, and customer insight.
Partner with Marketing, CX, and Design to ensure success across all customer touchpoints.
Customer.io helps over 9,000 companies send smarter emails, push notifications, in-app messages, and SMS using real-time behavioral data. The company values empathy, transparency, responsibility, and a little awkwardness.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Own customer experience end-to-end, acting as the bridge between customers and internal teams.
Triage and resolve support tickets, escalating to engineering with complete reproduction cases.
Build and maintain knowledge bases, runbooks, and customer-facing documentation to improve self-service.
Haast is an enterprise-grade AI platform transforming compliance into a smooth, intelligent process. We help legal, compliance, and marketing teams achieve up to 80% faster reviews with a 4x productivity boost. Our team is expanding fast, and we value bold ideas and diverse perspectives.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Lead day-to-day performance of the Customer Success team, setting clear expectations and ensuring consistent execution.
Monitor and analyze service metrics like queue volume, SLA, CSAT, and QA, using data to drive action.
Provide coaching and development to Team Leads and Associates to improve customer experience, productivity, and retention.
iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by leading publications and is building a team to become a global leader in the industry.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Manage the CEO's inbox, calendar, and travel with proactive follow-through.
Own operations projects end to end, from research to clear recommendations.
Handle personal scheduling and admin tasks independently, reporting progress proactively.
Alljoined is a San Francisco-based neurotechnology research company focused on decoding thoughts from brain activity. The team is small, research-heavy, and fast-moving, with backgrounds from Harvard, MIT, Stanford, and Meta.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.
Oversee the daily workflow and performance of the Email Customer Support team, ensuring coverage and SLA adherence.
Provide real-time coaching, feedback, and 1:1 support to team members, and handle escalated customer concerns.
Monitor KPIs such as response time, resolution rate, CSAT, and productivity to drive team improvement.
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
Serve as first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
Troubleshoot technical issues including AI output, logins, feature requests, REST APIs, and authentication.
Collaborate with internal teams and document feedback to continuously improve support processes and materials.
Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.
Own the member experience from first login to renewal.
Answer tickets, guide subscriptions, and troubleshoot issues.
Build the support team, processes, and knowledge base.
Breeze Workforce Foundation operates BreezeJobFinder, a job-search management platform with a job tracker, AI resume builder, and browser extension. It's an early-stage startup building a support team from the ground up with a focus on bringing the human element back to job searching.