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The role:
- Own the member experience from first login to renewal.
- Start as a player-coach, then build the team.
What you'll do:
- Guide members through plans, billing, and onboarding.
- Manage the ticket queue and escalate bugs with clear steps.
What you bring:
- 4+ years in customer support and 1+ year leading people.
- Experience with SaaS products, help desk tools, and metrics.
Breeze Workforce Foundation
Breeze Workforce Foundation operates BreezeJobFinder, a job-search management platform with a job tracker, AI resume builder, and browser extension. It's an early-stage startup building a support team from the ground up with a focus on bringing the human element back to job searching.