Email Customer Support Team Lead
Benefits
1w PTO
Similar Jobs
See allEmail Customer Support Team Lead
Jobgether
US
Customer Support
Team Leadership
Zendesk
Customer Support Manager
Unknown Company
Global
Customer Support
Team Leadership
Data Analysis
Customer Support Manager
Watch Duty
US
Zendesk
Google Workspace
CRM
Customer Support Team Lead
Property Leads
US
Customer Support
Communication
Problem Solving
Customer Support Team Lead - Overnight
Mudflap
US
Leadership
Customer Support
Zendesk
Overview:
- Oversee the day-to-day workflow and performance of the Email Customer Support team.
- Ensure proper coverage, monitor response times, service levels, and customer interactions.
Responsibilities:
- Manage ticket volume, distribution, response times, and SLA adherence.
- Coach team members with real-time feedback, regular 1:1s, and onboarding support.
- Handle escalated customer concerns and guide agents on complex issues.
Qualifications:
- Strong email support experience and excellent written communication.
- Previous team lead or supervisory experience preferred.
- Familiarity with customer service KPIs and platforms like Zendesk or Gorgias.
Unknown
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.