Customer Support Specialist

About Haast:

• We're shipping one of the first enterprise-grade LLM platforms transforming compliance.
• We've been operating for 2 years, and our platform is trusted by major global institutions.

Role Overview:

• You'll be the single point of clarity for customers, owning their experience end-to-end.
• You'll handle customer communication, expectation management, and account administration.

Responsibilities:

• Triage all inbound tickets, reproduce issues, and escalate with complete details.
• Resolve directly where possible and track escalations to closure.
• Maintain and build knowledge for both internal and customer-facing use.

Qualifications:

• 3+ years of hands-on support in SaaS or AI environments.
• Experience with enterprise customers and independent operation.
• Comfortable with ambiguity and building processes from scratch.