Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Respond to customer questions via email and other platforms within 24 hours, fully resolving issues within 3 working days.
Manage and organize support tickets, review orders in Shopify, and coordinate with the 3PL team on fulfillment and shipping.
Advocate for customers by solving real problems, not just closing tickets, and spot recurring issues to suggest improvements.
SolarBalls is a media brand creating animated content for a young, internet-native audience. As part of Telos Media, the team is small and customer-focused, valuing genuine human interactions over rigid policies.
Provide exceptional customer experiences via phone, email, and live chat during peak season.
Resolve product, order, delivery, credit, and return issues; recommend products based on customer needs.
Collaborate with teams on quality assurance and fulfillment concerns to improve processes.
Peter Millar is an American lifestyle brand offering luxury performance sportswear, resort apparel, tailored clothing, and accessories. The company values hard work, kindness, and customer focus, aiming to set a higher standard for the apparel industry.
Handle customer inquiries via email, helpdesk tickets, and online messages regarding orders, deliveries, and returns.
Use templates and AI tools carefully while ensuring every reply is accurate, helpful, and personal.
Work full-time from November to December, including weekends, in a remote-first UK-based role.
Sous Chef is an online shop selling specialist cooking ingredients, cookware, and tableware to home cooks and chefs across the UK. It is a small, supportive company offering a friendly and customer-focused environment.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Own the product experience of our AI agent, ensuring it's first-class and competitive for AI-first marketers.
Find and resolve friction points using data, experimentation, and customer insight.
Partner with Marketing, CX, and Design to ensure success across all customer touchpoints.
Customer.io helps over 9,000 companies send smarter emails, push notifications, in-app messages, and SMS using real-time behavioral data. The company values empathy, transparency, responsibility, and a little awkwardness.
Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.
Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.
Handle inbound customer conversations across email, chat and social in Italian, Spanish and English.
Resolve order, delivery, returns, refunds and product enquiries end to end.
Own support tooling like Gorgias and Konvo and report recurring issues for improvement.
We specialize in operating and expanding digital businesses in the fashion and lifestyle sector. We are a small, remote-first team with an AI-native approach to eCommerce operations.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Manage pricing by uploading supplier price lists and competitor mappings into ERP and store systems.
Support product sourcing by identifying unassigned SKUs and adding new supplier partners.
Coordinate logistics and freight with carriers, track ETAs, and resolve shipping issues.
Wing is on a mission to redefine the future of work by providing companies with world-class remote teams and automated operations. It offers a supportive, inclusive, and fun culture with opportunities for growth and upskilling.
Deliver exceptional customer service by managing inbound requests across real-time channels and owning resolution for technical issues.
Analyze semi-complex technical problems to identify root causes and solutions with limited oversight, while championing a knowledge-first culture.
Embrace modern AI tools and automation to streamline workflows, speed up resolution times, and focus on meaningful customer interactions.
Bazaarvoice creates smart shopping experiences, connecting brands and retailers with consumers through user-generated content. Founded in 2005, headquartered in Austin, Texas with offices globally, and certified as a Great Place to Work in multiple countries.
Own the full customer implementation journey from signed agreement to go-live.
Configure integrations like Shopify and Klaviyo and build scalable onboarding playbooks.
Lead customer relationships and handle escalations while collaborating with Sales and Engineering.
The partner company is an AI-native platform that helps brands optimize customer journeys through integrations like Shopify and Klaviyo. It is a fast-growing, remote-first startup with a founding team and a culture of autonomy and AI-driven processes.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Provide multi-channel support to carriers, drivers, shippers, and brokers.
Resolve billing concerns and assist users with the SuperPay solution.
Troubleshoot technical issues and educate users on platform best practices.
Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.