Manage the customer service team, handle escalations, refunds, and improve SOPs and FAQs.
Oversee inventory levels, restock forecasts, logistics, and factory coordination.
Maintain the Shopify store, update SKUs, manage Notion, and report weekly KPIs.
Wing Assistant is a one-stop shop helping companies build world-class teams and automate operations. The company fosters an inclusive, supportive culture with fully remote roles and opportunities for growth.
Manage day-to-day supply chain operations for Costa Vida's restaurant network, including inventory monitoring, purchasing, and purchase order tracking.
Work directly with suppliers and internal teams to resolve order issues, improve visibility, and identify cost-saving opportunities.
Maintain supply chain reports and analytics in Excel/Google Sheets, and help guide a small team to keep operations running smoothly.
Frontier, a subsidiary of Fresh Prints, helps fast-growing companies build full-time, cross-functional teams abroad by hiring smart people and placing them into the best companies. It is a fully remote company with most of its team based in India and the Philippines, focusing on matching talent with top clients.
Own day-to-day administration of the Shopify storefront including product setup, PDPs, collections, and site content.
Configure and launch new products, bundles, subscriptions, and promotions to support campaigns.
Manage navigation, search, onsite merchandising, and coordinate homepage updates.
The company is a fast-growing direct-to-consumer health and wellness brand seeking to bring more rigor and speed to its Shopify storefront. The culture emphasizes ownership, cross-functional collaboration, and keeping the site launch-ready at all times.
Respond to customer questions via email and other platforms within 24 hours, fully resolving issues within 3 working days.
Manage and organize support tickets, review orders in Shopify, and coordinate with the 3PL team on fulfillment and shipping.
Advocate for customers by solving real problems, not just closing tickets, and spot recurring issues to suggest improvements.
SolarBalls is a media brand creating animated content for a young, internet-native audience. As part of Telos Media, the team is small and customer-focused, valuing genuine human interactions over rigid policies.
Handle all customer service inquiries via phone, email, and live chat in a timely manner.
Build relationships, identify customer needs, and provide solutions for order issues.
Collaborate cross-functionally with headquarters and retail departments.
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.
Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Own the day-to-day performance and functionality of a fast-growing beauty ecommerce site.
Combine hands-on Shopify management with strategic merchandising and site optimization.
Collaborate with marketing, creative, customer experience, product, engineering, and external partners.
They operate a fast-growing beauty ecommerce site. The company is a collaborative, fast-paced environment with opportunities for broad ownership and cross-functional impact.
Provide timely and professional client support via email, phone, and online platforms
Coordinate scheduling, reservations, and service requests while maintaining accurate records
Track open requests and collaborate with internal teams to ensure a smooth client experience
Aisles & Abroad is a travel and hospitality services company that provides booking coordination and customer support solutions. The company offers a flexible remote work environment and a supportive, collaborative team culture with opportunities for growth.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Manage daily workflows, respond to HelpScout tickets efficiently, and handle return requests per company policy.
Coordinate with suppliers on shipments, fulfillment issues, and inventory, and monitor unfulfilled Shopify orders.
Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure smooth operations.
We are a fashion dropshipping company with over 10 active stores in different markets, aiming for $4 million in revenue this year and $7 million next year. Our close-knit team spans Nepal, Philippines, Austria, and the Netherlands, with an annual meetup to keep us connected.
Serve as a point of contact for client inquiries and provide timely, professional support.
Coordinate services, scheduling, and follow-ups while maintaining accurate records.
Monitor tasks and ensure timely responses to foster a positive client experience.
Aisles & Abroad is a travel and event-related services company that coordinates client experiences. They are a small to medium-sized firm with a supportive and collaborative team environment.
Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
This role is with a partner company of Jobgether, a B2B SaaS platform serving businesses and professional teams worldwide. They are a growing company with a diverse, collaborative team and a culture of transparency and autonomy.
Manage pricing by uploading supplier price lists and competitor mappings into ERP and store systems.
Support product sourcing by identifying unassigned SKUs and adding new supplier partners.
Coordinate logistics and freight with carriers, track ETAs, and resolve shipping issues.
Wing is on a mission to redefine the future of work by providing companies with world-class remote teams and automated operations. It offers a supportive, inclusive, and fun culture with opportunities for growth and upskilling.
Provide timely and effective customer support across phone, email, chat, and social media.
Investigate and resolve product issues, including recalls, warranty, and returns.
Maintain accurate records and collaborate with the team to ensure high service standards.
Chefman designs and sells kitchen appliances and smart cooking products. The company fosters a collaborative team culture and is committed to high customer service standards.
Manage day-to-day supply chain operations including inventory, purchasing, and supplier coordination.
Analyze supply chain data to identify risks, cost savings, and process improvements.
Support demand forecasting, replenishment planning, and maintain accurate supply chain reports.
This company operates a growing restaurant network and manages supply chain operations for its locations. They emphasize remote work, ownership, and collaboration with a US-based team.
Provide frontline support via phone, chat, and email while reviewing and processing sensitive documentation.
Validate document completeness, accuracy, and compliance, escalating issues when necessary.
Collaborate with Quality Assurance and Training teams to refine workflows and improve processes.
The partner company is a platform that ensures document accuracy and compliance for workers through frontline support. It operates in a fast-paced remote environment with a focus on quality and customer experience.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.