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About the Role:
- Lead cross-functional initiatives across onboarding, support, payments, and project matching to enhance expert experience.
- Coordinate Engineering, Operations, Product, and Talent Success teams to set priorities, remove blockers, and meet deadlines.
Key Responsibilities:
- Identify friction points through feedback, support tickets, and operational data; translate them into action plans.
- Design and maintain workflows, dashboards, and playbooks to improve efficiency.
- Leverage AI tools to automate tasks and accelerate project execution.
Requirements:
- Experience in startup operations, product ops, or chief-of-staff roles with high ownership.
- Strong stakeholder management and AI tool proficiency.
Partner Company
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.