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Role Overview:
- Contract support for ChurnZero and CX Operations after a team transition.
- Self-directed, project-focused, remote environment.
Key Responsibilities:
- Execute CX projects end-to-end and maintain scalable ChurnZero workflows.
- Optimize onboarding, escalations, and proactive customer outreach frameworks.
- Provide regular updates and identify process automation improvements.
Experience Needed:
- 1+ years of ChurnZero administration and CX Operations experience.
- Proven ability to work independently and translate requirements into system solutions.
- Strong stakeholder communication and attention to detail.
AI-Enabled Performance and Software Platform
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.