Own Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot.
Own Partnership Operations including process instrumentation, pipeline reporting, and recurring GTM support.
Maintain key metrics (renewal, retention, upsells, GDR, NDR) and documentation for processes.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we've raised $31.8M and are trusted by over 4,000 organizations across 75 countries.
Serve as the primary Gainsight administrator, owning configuration, governance, and optimization of the platform.
Partner with Customer Success leadership to design and automate customer lifecycle workflows.
Build executive dashboards and deliver insights on customer health, adoption, and renewal forecasting.
Truffle Security is a cybersecurity company focused on making secrets easier to detect, verify, and remediate across modern software environments. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, it is a growing company that values mentorship, equity, and psychological safety in a fully remote culture.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
Own end-to-end Zendesk platform administration, governance, and continuous improvement.
Lead AI-enabled automation initiatives to streamline service delivery and improve efficiency.
Partner with stakeholders to optimize workflows, knowledge management, and user experience.
The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Lead the post-sale customer lifecycle including implementation, support, and health monitoring.
Build and lead customer support and implementation functions, establishing service levels and automation.
Partner with engineering on escalations and drive customer health metrics and reporting.
Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Design, configure, and maintain Zendesk architecture and contact-center infrastructure.
Build and operate cross-system workflows using Tray.ai and approved AI integrations.
Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own the full post-sales lifecycle from onboarding through managed services, expansion, and renewal.
Serve as a strategic advisor, driving adoption, account health, and measurable business outcomes.
Lead AI enablement and workflow automation, deploying ClickUp AI agents tied to customer KPIs.
ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Build and optimize the operational, data, and technology foundation across Sales, Marketing, Customer Success, Finance, and Partnerships.
Lead a small RevOps team, owning the architecture and execution of the RevTech stack, including HubSpot and Chargebee.
Drive new-hire ramp time as a core business metric, using automation and AI to streamline onboarding and enablement.
Steer provides a suite of software tools for automotive repair shops, including CRM, marketing automation, and scheduling. The company is a leader in the automotive repair industry, having acquired AutoOps in 2024, and offers a collaborative, high-ownership culture with opportunities for growth.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.