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About the Role:
- Own customer relationships and outcomes from onboarding to expansion.
- Build playbooks and processes in a fast-paced startup.
Onboarding and Activation:
- Lead onboarding from kickoff to first value milestone.
- Drive activation and adoption within 30-60 days.
Retention and Growth:
- Manage account portfolio and conduct QBRs.
- Identify expansion signals and convert freemium to premium.
Voice of the Customer:
- Turn feedback into product insights.
- Maintain health scores and churn risk dashboards.
Sapience AI
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.