Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.
Own the RevOps systems roadmap, defining priorities and leading cross-functional programs from scoping to adoption.
Build and maintain dashboards, reporting, and analytics to measure customer satisfaction, account health, and tool adoption.
Serve as the technical owner of core GTM tooling, including Gainsight, designing scalable architecture and enforcing data quality standards.
Modern Health is a mental health benefits platform for employers, providing a global solution with one-on-one, group, and self-serve digital resources. They are a fully remote, hyper-growth company with over $170M in funding, known for high empathy and accountability.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Partner with CS leadership to lead annual and quarterly planning, build bottoms-up operational plans, and own forecasting frameworks across the CS organization.
Design and own the KPI and analytics framework for Implementation and Customer Success, connecting activity to downstream customer outcomes.
Build retention analytics, early warning systems, and operational cadences to drive data-driven decisions across the post-sale organization.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000 team members across 15+ countries, we operate in a global, remote-first environment rooted in creativity, collaboration, and impact.
Own the logo and revenue renewal for an assigned portfolio of customer accounts, ensuring ongoing satisfaction and retention.
Build trusted relationships with key stakeholders and serve as the internal voice of the customer across planning, delivery, and product feedback.
Partner with Sales, Solutions Architects, and Shared Success to coordinate onboarding, conduct business reviews, and proactively manage customer health.
Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.
Accela provides a cloud-based platform of government software that helps agencies improve citizen engagement and streamline processes. With nearly 20 years of industry leadership, the company fosters a diverse, inclusive culture and offers a comprehensive benefits package.
Administer Salesforce Media Cloud, managing users, permissions, reports, dashboards, and automation.
Develop reports and dashboards to provide actionable insights into sales metrics and KPIs.
Partner with cross-functional teams to translate business needs into scalable Salesforce solutions.
Axios is a modern media company dedicated to providing trustworthy, award-winning news content in an audience-first format. They are a growing organization with a commitment to an open, inclusive, and diverse work culture.
Own the operational health and governance of customer and prospect data across GTM systems.
Execute data quality programs including deduplication, enrichment, and lifecycle management.
Partner with cross-functional teams to ensure reliable data foundations for automation and AI workflows.
Algolia is a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver fast, predictive search experiences. With a valuation of $2.25 billion and offices globally, they foster a culture of grit, trust, candor, care, and humility.
Drive adoption, value realization, and renewal by partnering with customers to transition to high-volume production using AI-native data tools.
Monitor technical health and risk by tracking adoption metrics and identifying early signs of friction to prevent churn.
Deliver consultative value reviews during QBRs, translating technical complexity into business outcomes for executives.
Prophecy is the leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company fosters a diverse and inclusive culture where employees can excel and have ownership over their projects.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.
Lead the post-sales organization, owning retention, renewals, customer satisfaction, and enablement.
Define the post-sales strategy, including coverage model, segmentation, and service offerings.
Build and lead the Customer Success and Support team, setting metrics and driving execution.
Prophecy is a leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company is a high-growth B2B SaaS startup with a focus on the AI data lifecycle, and fosters a culture of innovation and inclusion.
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management.
Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams.
Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in 15+ countries and fosters a remote-first culture with a focus on human connections and innovation.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Serve as a key operational partner to Account Managers and AM leadership, resolving day-to-day questions and escalations.
Own the AM operating rhythm, including forecast preparation, business reviews, and performance reporting.
Support book management, account movement, and cross-functional initiatives to improve processes and tooling.
Vanta helps businesses earn and prove trust through continuous security monitoring. The company has a kind and talented team, and many employees have succeeded without prior security experience.
Own Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot.
Own Partnership Operations including process instrumentation, pipeline reporting, and recurring GTM support.
Maintain key metrics (renewal, retention, upsells, GDR, NDR) and documentation for processes.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we've raised $31.8M and are trusted by over 4,000 organizations across 75 countries.