Partner with CS leadership to lead annual and quarterly planning, build bottoms-up operational plans, and own forecasting frameworks across the CS organization.
Design and own the KPI and analytics framework for Implementation and Customer Success, connecting activity to downstream customer outcomes.
Build retention analytics, early warning systems, and operational cadences to drive data-driven decisions across the post-sale organization.
Acts as embedded RevOps partner to Support leadership, owning forecasting, financial models, and quarterly planning.
Builds frameworks connecting Support activity to revenue outcomes like retention and lifetime value.
Owns KPI frameworks, cost models, and analytics for Support performance across tiers and channels.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence. With over 2000 team members across 15+ countries, they operate in a global, remote-first environment rooted in creativity and collaboration.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
Partner with revenue leaders and cross-functional teams to improve operational visibility and decision-making across the revenue lifecycle.
Build and manage reporting for pipeline visibility, bookings, forecasting, retention, and customer health.
Analyze data from multiple systems to identify trends and translate findings into actionable recommendations.
Everway creates technology that helps everyone understand and be understood, focusing on neuroinclusion. They are a global community of over 800 employees with a culture that values curiosity, courage, and commitment.
Lead an established RevOps and Enablement team to elevate strategy and execution.
Drive AI-first operations across forecasting, reporting, and process optimization.
Partner with executive leadership to own forecasting, revenue tech stack, and cross-functional alignment.
Kustomer is an AI-native conversational CRM platform that unifies customer data for personalized service across every channel. Founded in 2015, it has raised over $230M, is backed by top VCs, and operates as a remote-friendly team across the US and UK.
Drive strategic GTM partnerships by owning the RevOps narrative, running weekly business reviews, and surfacing proactive insights for leadership.
Own planning, forecasting, and analytics including annual operating plans, weekly forecasts, cohort analysis, and ROI frameworks for the Affiliates org.
Manage the Endorsed Affiliates Program end-to-end, build centralized tracking systems, and lead a small team of analysts with a culture of extreme ownership.
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Build and own the operational backbone for sales, marketing, and customer success, including CRM configuration, analytics, and forecasting.
Own revenue technology stack evaluation, consolidation, and management with a focus on cost and utilization.
Serve as the primary connector across sales ops, marketing ops, and revenue ops, driving AI-driven improvements and compensation design.
Alethea is a technology company dedicated to detecting and mitigating online risks, disinformation, and social media manipulation, helping clients navigate complex digital landscapes. Founded in 2019, the company is scaling from $20M in ARR and focuses on building foundational revenue operations.
Own full sales and revenue operations including pipeline visibility, forecast accuracy, and GTM process design.
Work directly with Heads of Commercial and Public Sector and VP of Finance as the operational backbone.
Focus on forecasting, reporting, CRM administration, and partner channel operations.
Ditto provides a peer-to-peer sync engine that enables resilient, real-time applications even without internet. With over $145 million in funding and a globally distributed team, they build mission-critical connectivity solutions for aviation, retail, and defense.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Architect and scale the revenue operating system, including CRM, forecasting, pricing, and AI-native tooling.
Own the tech stack and roadmap, partnering with Product and Tech to build an AI-powered operating layer for commercial teams.
Drive cross-functional alignment across Sales, Marketing, Customer Success, and Finance through unified KPIs and data-driven insights.
Arcadia is dedicated to happier, healthier days for all, transforming complex healthcare data into actionable insights. As a fast-growing market leader in population health management, we are a fiercely driven team committed to making healthcare more sustainable.
Serve as the key RevOps business partner to APJ sales leadership, driving the rhythm of the business and surfacing priorities.
Own the APJ forecasting process, pipeline analysis, and executive-level reporting to guide decision-making.
Lead capacity and headcount planning, acting as the region lead for Sales Ops to ensure scalable growth across APJ.
Horizon3.ai is a fast-growing remote cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors with its NodeZero autonomous pentesting platform. The company is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, and ownership.
Own GTM analytics, forecasting, and sales performance reporting.
Lead the forecasting process and annual planning cycles for GTM.
Partner cross-functionally with finance, data, and marketing to improve efficiency.
Everway creates technology that helps everyone understand and be understood, focusing on neuroinclusion. They are a global community of over 800 employees with a culture of curiosity, courage, and commitment.
Own annual revenue planning and monthly forecasting for enterprise customers, building growth scenario models and churn risk simulations.
Design and maintain lead-to-cash workflows in HubSpot, managing forecast processes and coordinating with Deal Desk on renewal pricing.
Build executive Power BI dashboards tracking pipeline health, retention metrics, and productivity, while serving as HubSpot RevOps Subject Matter Expert.
DISHER partners with a global supply chain solutions organization to fill this RevOps Analyst role. The organization empowers high-performance teams to solve complex challenges through creativity, partnership, and technology, offering a supportive, collaborative environment with a focus on work-life balance.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.
Serve as the strategic engine behind KnowBe4's post-sales go-to-market machine, bridging Customer Success, Sales, Marketing, and Product.
Design and implement automation for CSM efficiency, build standardized playbooks, and apply AI tooling to compress manual work.
Lead GTM readiness for product launches, own analytics and dashboards, and maintain the CS tech stack for data hygiene.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security.
Serves as the strategic engine behind the post-sales go-to-market machine.
Bridges customer services, management, and support with sales, marketing, and product.
Drives onboarding optimization, professional services delivery, and technical account management operations.
KnowBe4 empowers the modern workforce to make smarter security decisions every day by providing security awareness training and simulated phishing attacks. Trusted by more than 70,000 organizations worldwide, they are a pioneer in digital workforce security and offer a modern, high-tech, fun work environment.
Build and manage a scalable HubSpot CRM and revenue infrastructure to support growth from $10M to $50M+ ARR.
Serve as the operational bridge across GTM teams, creating clear processes, dashboards, and insights.
Drive adoption of AI-powered tools and automation to improve revenue team performance and data integrity.
ChiroHD is a cloud-based practice management platform built specifically for chiropractors, offering scheduling, EHR, billing, and patient communication. It is a ~$10M ARR SaaS company backed by Mainsail Partners, with a customer-obsessed culture and a focus on scaling.