Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Apply software engineering skills in a customer-facing solutions or implementation context.
Contribute to customer-facing work involving AI chat and voice agents for complex product ranges.
Support solutions that connect product discovery with search and checkout experiences.
They are a European AI commerce SaaS company providing AI chat and voice agents to help shoppers navigate product ranges and enhance search and checkout experiences. Their customer-facing team is based in Cologne and Hamburg.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Build and manage strategic relationships with enterprise and strategic clients across the EMEA region.
Own commercial outcomes including renewals, expansions, retention, and customer growth within your portfolio.
Act as a strong internal voice for customers to influence product priorities and improve customer experience.
This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.
Test digital merchant tools and audit AI-generated business profiles for accuracy.
Provide structured feedback on usability, relevance, and local search results.
Apply hands-on business expertise to improve AI-driven commerce platforms.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. This freelance role is posted on behalf of a partner company and offers flexible, fully remote work as an independent contractor.
Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.
Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.
Write conversion-focused copy and build Klaviyo campaigns, flows, and pop-ups.
Coordinate with designers, use AI tools, and support WhatsApp and print mailings.
They partner with established DTC brands to deliver email marketing and CRM campaigns that drive sustainable growth. The company is a fully remote team that values autonomy, trust, and direct collaboration with founders.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Serve as first-line partner support for onboarding, portal access, deal registration, and program policies.
Build and maintain AI agents, self-service resources, and dashboards to improve the partner experience.
Triage complex issues, ensure resolution, and recommend process improvements based on support data.
Hyland is a content services platform provider delivering enterprise intelligence and automation through its Content Innovation Cloud. With nearly 4,000 employees, it fosters an employee-centric culture that values diverse viewpoints, wellbeing, and community impact.
Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
Partner with Account Management and deliver 1:many programmes, workshops, and customer events.
Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.
Generate leads by researching potential customers and reaching out via phone, email, and LinkedIn.
Build and maintain a sales pipeline in the CRM, learning to close deals step by step.
Understand customer needs and prepare tailored offers together with experienced colleagues.
Seven Senders is a Berlin-based platform for cross-border parcel shipping, helping e-commerce companies grow internationally. Founded in 2015, the company now has a team of over 200 logistics and tech experts and works with clients like Flaconi, Shop Apotheke, and Tamaris.
Be the go-to product expert for Sales, Customer Success, and Account Management.
Lead customer meetings, workshops, and roadmap conversations with enterprise accounts.
Turn customer feedback into prioritized product decisions and manage custom developments.
Cosuno is a digital platform for construction tenders and procurement, using AI to help companies create precise and efficient bids. It's a fast-growing, AI-first startup with a diverse team that values customer evidence and close collaboration.
Own your pipeline end to end, from inbound and partner leads to signed facilities.
Act as pre-underwriter, gathering what credit teams need and guiding companies through the process.
Work with partners and use AI-first tools to manage a high-volume, parallel deal pipeline.
We help European growth companies find the financing that fits them through a data-driven platform. We are a small, ambitious startup backed by top-tier venture capital investors, built by experienced entrepreneurs, with a culture of ownership, trust, and honest communication.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Handle client calls, onboarding sessions, and discussions to understand requirements and provide practical solutions.
Work with CRM platforms like HubSpot, Apollo, and Aircall to support setups, integrations, and workflow improvements.
Explore AI tools and automation to improve efficiency, troubleshoot issues, and deliver innovative solutions.
INSIDEA is a fully remote organization delivering digital marketing and HubSpot solutions, helping brands enhance their online presence and drive measurable growth. The company is a Top 10 Elite HubSpot Solutions Partner and hires top talent from across the globe.
Take operational ownership for your customers, from operations and development to implementation projects.
Run regular Jour Fixes, manage budgets, prioritize backlogs, and act as central escalation contact.
Drive AI and automation in daily delivery while coaching junior team members.
Mindsquare is an IT consulting company specializing in Salesforce and digital excellence. Its Salesforce unit of around 40 people values feedback, direct leadership with max six reports per manager, and a culture of taking responsibility and continuous learning.
Own social media presence for selected clients, from channel strategy and content plans to campaigns.
Be the day-to-day client contact: present ideas, coordinate feedback, and keep projects on track.
Use AI in everyday work, from prompting visual assets to building automations that make social media work smarter.
Virtual Identity is a digital agency built on Human-Centered Business Growth, combining empathy for people with insight from data to drive real digital success. With around 140 colleagues across Europe and remote, we offer a collaborative culture and continuous learning through the VI Academy.
Provide support to German- and English-speaking customers through chat and email.
Resolve issues related to orders, payments, shipping, returns, and account questions.
Meet quality, productivity, and customer satisfaction goals.
TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.