Assist customers with orders, products, payments, shipping, returns, and account questions.
Handle complex issues and escalations professionally.
Maintain accurate documentation of customer interactions.

**Ideal Skills:**

Fluent written and spoken German and English.
Strong communication and active listening skills.
Customer-focused, empathetic, and solutions-oriented.

**Qualifications:**

At least 1 year of customer service experience.
Experience with e-commerce or support platforms like Shopify, Gorgias, Zendesk.
Comfortable working independently in a remote environment.

TalentPop

TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.

Apply for This Position