You will be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.

What You'll Do:

Assist customers with card payment terminals, POS devices, and ATMs, including installations, replacements, activations, and configurations.
Troubleshoot connectivity issues and payment-related error codes while meeting SLA targets.
Maintain accurate documentation in the ticketing system and handle portal access requests.

What We're Looking For:

Fluent German (C1) and English (B1 or higher) with strong customer service and technical support experience.
Strong interest in technology, excellent communication, and problem-solving skills.

What We Offer:

Competitive salary with performance-based bonus, food vouchers, and additional health and life insurance.
21 days of paid annual leave, fully paid onboarding, and clear career growth opportunities in a global remote team.

Sutherland

Sutherland is a global leader in customer experience, combining technology, innovation, and human expertise to help leading brands deliver exceptional service. The company offers a modern, supportive, and collaborative remote work environment with training and career growth opportunities.

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