Senior Support Specialist (Payroll, 2nd Level)

Your role:

• Provide written and phone support to customers on payroll software, resolving complex issues and detecting bugs.
• Guide customers to optimal product use and independently solve technical and payroll-related questions.
• Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.

What you bring:

• Completed commercial training or cross-entry experience in payroll accounting, ideally with further education in remuneration.
• Excellent German skills (C2) and a friendly, service-oriented communication style.
• Curiosity, technical understanding, and an interest in automation and AI tools.

What we offer:

• Predominantly remote work with regular team meetings in Freiburg, plus flexible working hours.
• A creative and agile environment with diverse development and training opportunities.
• An official Great Place to Work with team recruiting and a supportive culture.