Second-Level-Support Specialist Lexware Produkte (d/m/w)

Role & Responsibilities:

• Handle escalations for complex technical issues during installation or during operation of Lexware products.
• Communicate directly with customers via phone, email, and remote support software to resolve issues efficiently.
• Document all steps and solutions in the ticketing system, and support the 3rd level team with error analysis.

Qualifications:

• Strong knowledge of current Microsoft operating systems and ideally associated networks.
• Excellent technical understanding and a passion for staying updated with technology.
• Exceptional communication skills in German (minimum C1) and a customer-oriented approach.

Work Environment:

• 100% remote work from anywhere in Germany, or at our Freiburg location.
• Team-oriented and collaborative culture with a focus on professional development.

Why Us:

• Join a dedicated support team within a leading software company.
• Opportunity to work with a broad customer base and solve real-world technical challenges.
• Competitive grade 3 classification and career level professionals, supporting your growth.