Similar Jobs
See allCustomer Support Manager (m/f/d)
Voize
Germany
Customer Support
Communication
Problem Solving
Senior Support Specialist (Payroll, 2nd Level)
Lexware
Germany
Payroll
Customer Support
Technical Aptitude
Technical Success Manager
Zscaler
Germany
German
AI/ML
Cloud Security
Onboarding Specialist, EMEA (German Speaking)
Wordly
Europe
German
English
Customer Service
Second-Level-Support Specialist Lexware Produkte (d/m/w)
Haufe-Lexware
Germany
Networking
Technical Troubleshooting
Customer Service
About Optro:
- AI-powered GRC Intelligence Platform for enterprise risk management.
- Over $300M ARR and trusted by 7 of the Fortune 10.
- Fast-growing, innovative, and collaborative culture.
The Role:
- Provide front-line client support via email, live chat, and video.
- Troubleshoot technical issues and become a platform expert.
- Work with cross-functional teams to drive product improvement.
What You'll Bring:
- C1/Advanced-High German and strong English proficiency.
- 3+ years of SaaS/Tech Tier 1 customer support experience.
- Self-starter with excellent problem-solving and communication skills.
Perks:
- Monthly work from home allowance.
- Competitive compensation bonus program.
- Annual leave, holidays, and team opportunities.
Optro
Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. With over $300M ARR and more than 50% of the Fortune 500 as customers, it is one of the fastest-growing tech companies in North America, fostering a collaborative and innovative culture.