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Senior Manager, Product Support
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US
AI/ML
Cybersecurity
Networking
What you'll do:
- Build and nurture relationships with customer stakeholders to align strategic objectives.
- Offer technical guidance and best practices for implementing Zscaler solutions.
- Manage escalations and drive risk mitigation for long-term customer success.
Who you are:
- Comfortable with ambiguity and ownership, with a bias for action.
- A problem-solver who thrives on complex challenges.
- A high-trust collaborator who embraces feedback.
What we're looking for:
- Native or bilingual German proficiency and foundational AI/ML knowledge.
- 3+ years in customer-facing technical roles and cloud/network security.
- Strong communication and presentation skills.
Zscaler
Zscaler provides a cloud-native security platform that securely connects users, devices, and applications anywhere. The company is building an AI-native enterprise focused on customer obsession, ownership, and collaboration, with a global infrastructure across 200+ data centers.